Expedited mail service
(EMS)

It is the quickest postal service by physical means. Collection, dispatch and delivery of correspondence, documents or goods are done in a very short time.

• EMS items are handled separately and receive priority treatment at every point of handling.
• EMS service standards are higher than for any other Post Office service.
• EMS is suitable for the dispatch of goods such as computer material, documents and merchandise when speedy delivery is crucial.
• EMS items can be traced.
• Items are delivered to addressees within predetermined times.
• EMS items must be addressed to the addressee’s physical address to enable delivery. If available, the addressee’s telephone number should also be furnished - this will assist with the tracing of addressees if items have been addressed incorrectly.

• Intended for postal users who dispatch articles on fixed days of the week. The articles are awaited at their destination offices on predetermined days.
• A contract must be concluded between the Post Office and the sender.

• This service is suitable for articles dispatched from time to time (nonscheduled basis).
• No contract is concluded with the sender, but the Post Office undertakes to deliver articles at predetermined times.

Service guidelines

• Articles sent by EMS cannot be registered or insured.
• Items may be opened for customs inspection.
• Enquiries about missing items should be made within two months of the date of posting.
• The latest times for posting are determined by the departure times of domestic and international flights on which articles are dispatched and differ from post office to post office.
• No compensation is paid for the loss of or damage to EMS items.
• Items should be handed in at the post office counter.

• The service uses a wide postal network.
• In most cases, incoming items are delivered to the addressees’ street addresses.
• EMS is competitively priced.

Back to the index